Looking to enhance your WordPress site with a knowledge base plugin?
These tools provide a seamless way to publish documentation, tutorials, and how-to articles, all while keeping them neatly separated from your blog and landing pages.
In today’s business landscape, simply offering excellent products isn’t enough to ensure customer loyalty. Providing top-notch post-sales support is equally vital. Customers expect swift resolutions to their inquiries, yet they often prefer to find answers independently before reaching out for direct assistance.
So, how can you empower customers to help themselves? Enter the knowledge base—a centralised hub where users can swiftly access the information they seek without immediately resorting to support tickets or live chats.
For WordPress users, numerous plugins are available to transform your website or a designated section into a robust knowledge base, no coding required. Let’s delve into the benefits and functionalities of these plugins and explore the top options in the market today.
Why opt for a WordPress knowledge base plugin?
While you can manually create standalone pages or posts to house your company’s knowledge base, this approach can lead to organisational challenges. Content may become entangled with landing pages and blog entries, making maintenance cumbersome. In contrast, a dedicated knowledge base plugin offers several advantages:
Effortless Content Management: Create and update informational guides, user manuals, and other documentation as easily as you would regular posts and pages.
Streamlined Organisation: Effectively categorise and arrange knowledge while ensuring it remains distinct from sales-oriented content and articles.
Enhanced User Experience: Access features such as instant search functionality, intuitive navigation, and more, facilitating seamless information retrieval for users.
Now, let’s explore the leading WordPress knowledge base plugins that can revolutionise how you handle customer queries.
1. BetterDocs
BetterDocs stands out as an exceptional knowledge base plugin for WordPress, even in its complimentary version. Its free and premium iterations alike boast user-friendly interfaces and offer a plethora of features.
The designs of BetterDocs adhere to the latest design standards, showcasing expert craftsmanship and allowing for effortless customisation through intuitive drag-and-drop functionality. This facilitates the creation of seamless user experiences for both potential customers and current users. Furthermore, the inclusion of shortcodes empowers you to establish your own structure and seamlessly integrate knowledge base content wherever desired.
In addition to providing real-time search results and an automatic table of contents, BetterDocs features a chatbot that swiftly addresses general inquiries posed by customers.
This WordPress knowledge base plugin also grants you control over the visibility and permissions of various user types, while furnishing valuable data to better comprehend customer preferences.
Pricing
The Individual plan is priced at $55 for a single website, offering support for multiple knowledge bases and insightful analytics. Alternatively, the Small Business plan, priced at $119, provides access for unlimited websites, encompassing all features available in the Individual plan. While BetterDocs does not offer a free trial, they do extend a 14-day money-back guarantee.
2. VS Knowledge Base
Very Simple Knowledge Base presents a straightforward, user-friendly, and swift plugin tailored for WordPress-driven websites. With this free tool, incorporating it is a breeze—simply integrate a shortcode or widget to display your existing posts and custom post types across various mobile-friendly sections.
Flexibility is at your fingertips, as you can tweak the shortcodes and widgets to exhibit specific post categories or rearrange the post sequence. Moreover, it seamlessly accommodates all custom post types, including ‘products’ and ‘events.’
While this plugin offers customisation options, it falls short in comparison to other WordPress knowledge base plugins mentioned in this compilation.
For instance, if your requirements include features like a searchable knowledge portal or the ability to manage a knowledge base separately from other content, you may find another option more suitable.
Conversely, if you’re seeking a hassle-free solution to organise existing knowledge base content, Very Simple Knowledge Base is the straightforward choice you’ll appreciate. Plus, it comes at no cost to you.
3. weDocs
weDocs presents another free-to-utilise alternative within the realm of knowledge base plugins for WordPress. It aids in the seamless organisation of your help content or documents into an accessible knowledge portal.
The structure of the knowledge base is both straightforward and efficient, featuring sidebar widgets and breadcrumb navigation. This setup allows for easy navigation and control of all support content directly from the dashboard section.
Should you possess a collection of knowledge-base content requiring organisation, weDocs offers the capability to categorize these articles into distinct segments and structural levels.
In terms of user experience, weDocs boasts a basic and uncomplicated appearance. Nevertheless, it serves as an excellent option if you seek a simple knowledge base for your website, devoid of any associated charges.
Pricing
The starter plan is priced at $59 for a single website, offering management of public and private docs and A.I Chat. Alternatively, the professional plan, priced at $249, provides access for unlimited websites, encompassing all features available in the free and starter plan. And weDoc offer a free that comes with limited features.
4. Heroic Knowledge Base
Heroic Knowledge Base is a knowledge base plugin for WordPress. Compatible with nearly any WordPress theme, it excels in crafting an efficient, easily navigable knowledge base complete with live search functionality.
Moreover, Heroic Knowledge Base offers a comprehensive suite of features essential for a robust knowledge base solution. From drag-and-drop article ordering to attachment uploads, website widgets, and content categorisation, it equips you with all the tools necessary for effective management.
Your potential clients will appreciate the ability to swiftly locate solutions to their inquiries, while your team will find Heroic Knowledge Base remarkably user-friendly for administering knowledge base content.
With Heroic Knowledge Base, users have the option to provide feedback through votes and comments on support documentation. Additionally, built-in metrics enable you to track customer search patterns, ensuring that they are indeed finding solutions.
Pricing
The Essential plan of Heroic Knowledge Base is priced at $149 per year for one website. Opting for the Plus package at $199 per year allows you to expand to two additional websites, incorporating article feedback and search analytics features.
For those seeking enhanced capabilities, the Heroic Knowledge Base Pro plan is available at $399 per year for up to five websites. This plan includes integrations with Slack, HelpScout, and Gravity Forms, alongside priority support.
Furthermore, all plans come with a 14-day money-back guarantee, surpassing the trial and guarantee periods offered by competing WordPress knowledge base plugins.
5. Encyclopedia / Glossary / Wiki
Encyclopedia/Glossary/Wiki stands out as a highly customisable knowledge base plugin tailored for WordPress. It empowers you to structure your support pages in an encyclopedia-style format, allowing for organisation either alphabetically or by tags and categories.
Featuring a straightforward layout designed to accommodate all encyclopaedia entries, this plugin offers various customisation options. You can incorporate a search widget, enable user comments on each support piece, and include a filtered index to streamline content organisation alphabetically.
Moreover, the Encyclopaedia/Glossary/Wiki plugin seamlessly integrates with WPML, making it ideal for websites catering to audiences across multiple languages.
Pricing
The basic version of the Encyclopaedia plugin comes at no cost. For enhanced features, the Pro version is available at $55 for a single website, $75 for up to five sites, and $99 for up to 15 websites.
6. BasePress
BasePress emerges as a valuable knowledge base plugin for WordPress, facilitating the creation of help guides and knowledge base articles with ease.
Users can choose from three available designs, complemented by a sophisticated search box that simplifies the process of locating solutions.
This plugin empowers you to organise your documentation effortlessly by utilising tags, categories, and sections, all through a user-friendly drag-and-drop interface. Additionally, you can enhance the appeal of your index page by including images and summaries for each section, providing buyers with an engaging browsing experience.
Pricing
The Essential plan of BasePress is priced at $59 for a single website, offering features such as content restriction, multiple knowledge bases, article voting, user feedback, insightful analytics, and live search.
For those with multiple websites, the Pro plan is available at $259, covering up to five websites. The Elite plan, priced at $559, caters to ten websites and includes all features of the Pro plan, along with design customisation options to align with your website branding.
BasePress ensures customer satisfaction with a 14-day money-back guarantee if the product fails to meet your expectations.
7. MinervaKB
MinervaKB is a premium plugin packed with features, seamlessly integrating a robust knowledge base into your website, complete with advanced search capabilities.
The search page boasts a professional appearance and intuitive usability, offering control over how search results are displayed.
Customising page structures is effortless, thanks to the plugin’s compatibility with popular page builders like Visual Composer and Elementor. Moreover, MinervaKB is fully compatible with WooCommerce sites.
Among its paid features, MinervaKB offers content access control, detailed analytics, voting options, suggestion forms, and an automatic index that dynamically adjusts based on modifications to knowledge base articles.
Pricing
The Regular license is priced at $69, granting usage rights for you or one client. Alternatively, the Extended license, priced at $99, allows usage rights for you or one client in a single end product, which can be monetised. MinervaKB offers a 14-day refund policy, allowing you to explore the plugin risk-free.
8. Helpie WP
HelpieWP stands out as a WordPress knowledge base plugin that facilitates collaborative content creation and editing by multiple users. It provides a straightforward method for building and sharing information within workgroups, creating visually appealing documentation for businesses.
Key features of Helpie WP include the ability to control which team members can edit and approve modifications, a revision system for reverting to previous versions, and a user-friendly front-end editing interface.
The plugin is equipped with integration features, comprehensive design settings, and supports integration with Elementor.
Pricing
Helpie WP offers two pricing plans tailored to meet varying requirements, both accompanied by a 7-day free trial on all plans. The Basic plan, priced at $49 annually, is designed for documentation and a simple knowledge base. It includes features such as advanced styling and layout options, shortcodes, automatic table of contents, Elementor elements, insights, and advanced search.
For those seeking more advanced capabilities, the Pro plan is available at $69 annually, catering to an advanced wiki knowledge base. This package encompasses additional features like front-end editing, access control, advanced publishing capabilities, and a robust revision system.
