Having a knowledge base plugin makes it easy to publish articles, tutorials, and how-to articles. You can effectively organise these resources by separating them from your blog and pages.
What to Look for in a Knowledge Base Plugin?
It doesn’t matter if you run an online store, or sell services on your WordPress website. Having a knowledge base section can assist customers without having to open up a support ticket or even a chat window. This improves customer satisfaction and reduces support calls.
Customer satisfaction helps you grow your business and sell more products/services. You can usually publish support guides on separate pages in WordPress. You can also publish posts and organise them by categories and tags.
However, this makes it difficult to separate support pages from sales pages or blog posts. The knowledge base plugin allows you to isolate your lab resources and organize them more efficiently.
So for this WordPress Wednesday, let’s take a look at the 5 best knowledge base plugins for WordPress.
1. BetterDocs
Betterdocs offers an impressive plugin. The templates you find in this knowledge-based plugin can provide well crafted modern and configurable via a drag-n-drop function. Which allows you to deliver a seamless support experience.
On top of the live search results, you might expect. This plugin, it comes with a quick answer bot. That explores for answers to common queries. Another striking feature of this plugin is its automatic table of contents. So as you create your documentation. Betterdocs add to this directory and give users an easy way to navigate. Without any extra effort on your part.
There’s a pro version of BetterDocs that enables faster, more advanced searches. BetterDocs Pro is available for $69 on one website, $149 on unlimited websites with one year of support and updates, and $299 for use on unlimited websites with lifetime support and updates.
2. Echo Knowledge Base
Echo Knowledge Base is a freemium plugin that adds a knowledge base to any WordPress site. It offers a bunch of front-end templates. All are based on the classic knowledge base format while allowing for customisation to align with your website’s design. Whatever layout you pick. And getting started is easy. Since this WordPress plugin walks you through the setup and basic customisations available.
Once your knowledge base is in the position you can populate it with knowledge articles. This plugin creates these articles as a new CPT (custom post type). You can assign tags and categories to each. You are permitted up to five levels of hierarchical documentation. Also, you can order articles the way you want.
Additionally, you will get FAQ templates, real-time search results, breadcrumbs, and comments.
Echo Knowledge Base “base” is free. To further enhance your knowledge base. There’s a library of paid add-ons that you can dig through. Add-ons that let you set access permissions, view search analytics, and more.
3. Heroic Knowledge Base
Heroic Knowledge Base is a knowledge base plugin from HeroThemes. The plugin adds a user-friendly knowledge base to any WordPress theme. Your visitors will enjoy the quick access to support documentation, and you will love how easy this knowledge base plugin is to implement and manage.
This plugin is a premium plugin that is great for adding a powerful and searchable knowledge base. Your visitors, also provide feedback on help articles. Lastly, it comes with integrated analytics. So you can see what users are looking for and determine if they are finding answers.
There are three tiers for this plugin: Essential $129.00, Plus $159.00, and Pro $379.00
4. Helpie WP
HelpieWP is a highly collaborative knowledge base plugin for WordPress. It is one of the easiest methods to create and share knowledge for teams. And to create documentation sites for your products and services.
Features of the WP plugin include publishing capabilities. To manage who can edit and approve changes. A revision system that allows you to roll back to previous revisions. And a front-end editor with integration options. Also, you’ll find extensive style customisations. There’s also an integration with page-builders like Elementor.
Helpie WP is available starting at $69 and it’s only a one-time payment for use on a single website.
5. weDocs
weDocs is a free, open source documentation plugin for WordPress that helps you organize your support documentation into a useful knowledge base. This method works best if you already have an existing library that supports the content you want to refute. weDocs allows you to sort these posts into sections and hierarchies.
The visitor interface is simpler than the other paid options we have listed, but this plugin is perfect for anyone who wants a free, basic support section of their website. On the admin side, the plugin provides a simple dashboard area where you can view and manage all your documents.
